Amandeep Sandhu

The call centre industry has been in India for more than a decade, but it has taken us this long to fathom a decent book out of the experience. Brinda S. Narayan has done just that with an interlinked short story collection called Bangalore Calling. This is a book about how the new industry, born out of a need for the Western world to cut costs and offshore work to India, has externally affected the Indian landscape and internally affected the psyche of the Indian people.