In this lively and deeply telling collection, the author transports us into an Alice in Wonderland Bangalore call centre training session in which students learn broad – “a” American English, imagine American cities and don take-home American names. They create an offshore piece of America. Bangalore calling is more than a book; it is a powerful wake-up call to look sharp at the cultural core of global capitalism.
Entertaining and humane, Bangalore Calling is very much a book of our times. It is both a moving introduction to the strange world of the Bangalore call centre, and a reminder of the human and cultural costs of globalization.
The call centre industry has been in India for more than a decade, but it has taken us this long to fathom a decent book out of the experience. Brinda S. Narayan has done just that with an interlinked short story collection called Bangalore Calling. This is a book about how the new industry, born out of a need for the Western world to cut costs and offshore work to India, has externally affected the Indian landscape and internally affected the psyche of the Indian people.